You can return any item purchased on Ebonyq.com within 14 days of the delivery date.
If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 14 days. Merchandise must be returned in its original condition, including all attached tags and packaging.
A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. I.e. a purchase made with a credit card: a refund will be issued to the original account.
We normally process returns within 3 business days of arriving at our warehouse. However, please allow up to 7 business days during peak times. Once your return has been accepted you will receive a confirmation e-mail.
Refunds will be issued for properly returned items. If your return does not meet the conditions listed, the package will be sent back to you.
All returns must be shipped from the same country purchased from, due to merchandising restrictions.
For further enquiries, please contact us at email@example.com.